FAQ
I'm interested in seeing a property. How do I go about seeing one?
Come by our office anytime Monday - Friday between 8am and 4pm. Anyone over the age of 18 that will be viewing the property will need to bring a picture ID, which we will make a copy of and then give you the keys to go check out whichever unit you're interested in.
How do I apply?
The first step is filling out an application. There are two ways to do this:
1) Online at www.MurrayKYRentals.com (There is a $25.00 fee)
-or-
2) Pick up a paper copy from our office to fill out and return. (Also $25, but you can pay by cash or check when you submit your application.) We highly recommend submitting your application online. The paper copy takes 2-3 more business days to process due to us having to manually enter the information.
How long does it take to process?
Once we receive your application along with everything required (pay stubs, proof of income, etc.), we will begin processing it. This typically takes 2-3 days, sometimes more, sometimes less, it really depends on you. After everything is submitted, you will receive an email with instructions for running a background and credit check, which will be used to determine the amount of your security deposit and if you need a cosigner. Make sure you follow the instructions in the email because we can’t do anything until you do your part.
Is there a deposit? How much is it?
The security deposit is based on your credit score and here’s the breakdown:
651 and above 1 months rent
451-650 2 months rent
450 and below 3 months rent
Don’t have a credit score? That’s okay. You can have a cosigner or provide two years’ worth of statements from two different accounts showing you have made monthly payments on time and without a disruption in service for at least 24 months. If you can provide this, then your security deposit will be 1 month's rent.
Okay, so I’ve been approved. Now what?
If you are approved, your application will be good for 1 month from the approval date as long as all the information on the application is still correct (for example, you didn’t change or lose your job). That means, you have 1 month to sign a lease and pay all of the applicable fees. Our properties are rented on a first come, first served basis so if you are approved and there is an apartment available that you want, make sure you jump on it! We can’t promise that it will be available a week from now or even if it will be available tomorrow.
What if I want my lease to start a few months from now or even next semester?
That’s okay, but unfortunately we don’t know what will be available yet. Our current tenants are only required to give us a 30 day notice, but we do have a notification list. Give us your name, email address, how many bedrooms you’re wanting, and when you want the lease to start. When we get word of one of our current tenants moving out, we will let you know. Remember though, it’s first come first serve.
I saw that you have a property online that will be available in a few weeks. How do I go about claiming it?
If you want to claim a place that is currently unavailable but we know will be empty soon, that’s not a problem. You’ll have to sign the lease agreement and we will require your security deposit and first month’s rent at that time. If the apartment can’t be delivered to you within 15 days of the lease start date, you’ll have the choice to terminate the lease.
How long is the lease for?
Our lease lengths vary depending on when you sign the lease. We only allow leases to end in May, June, July or December to coincide with the school semesters. If you want to do a shorter lease than what is show below, there is an extra charge ($50 a month) and there is a minimum of 6 months. Leases still have to end in May, June, July, or December. Please note that this option is a general policy of SBG, however it is at each rental owner's discretion whether or not a shorter lease term will be permitted. Here’s a chart to show how we determine the length of your lease.
Starting Month Ending Month (# of months)
January December (12)
February December (11)
March December (10) /May (15)
April May (14) / June (15) / July (16)
May May (13) / June (14) / July (15)
June May (12) / June (13) / July (14)
July May (11) / June (12) / July(13)
August May (10) / June (11) / July(12)
September July (11) / December (16)
October December (15)
November December (14)
December December (13)
What about pets?
Have a furry friend? That’s great! We love animals as long as they are registered with us and you have signed the Pet Agreement. There is a $150.00 non-refundable pet fee and then it is $25 extra a month for the first pet and $25 extra a month for the second one with a maximum of 2 pets. Unfortunately we do have some breed restrictions though. Those include Akitas, Chow Chows, Doberman Pinschers, German Shepherds, Huskies, Malamutes, Pit Bulls, Presa Canarios, Rottweilers, Staffordshire Terriers, and wolf-hybrids. Check out the Pet Agreement online as well for more information.
Are appliances included?
For some of our units, yes, they are. This includes the fridge, stove, microwave, dishwasher, washer and dryer. However, there is no discount on the rent for using your own washer and dryer. If you do choose to use your own, there is a one-time non-refundable $80 fee to cover the labor of moving our washer and dryer out of the unit.
I think my neighbors are involved in some kind of illegal activity. What should I do?
We encourage our tenants to report any suspicious activity to local law enforcement immediately. Tenants should then inform management of the situation afterwards. We encourage community awareness and urge our residents to contact us in writing about any issue that might affect our residents.